Want beans to your door? This is how we do it.
Below are some answers to FAQs about how to get Z to your door.
Any other questions either email us at firstname.lastname@example.org, or call 03 9796 2215.
We ship via Australia Post.
You'll receive a tracking number as soon as your order is processed. We ship orders Monday-Friday using the express post service - on your doorstep within 2 business days.
We ship within 7 days of roasting.
We all know fresh is best. The optimum drinking is from beans roasted between 7-21 days before brewing.
How much does shipping cost?
We have three shipping options.
- Pickup from our Greenroom - Sydney or Melbourne - FREE
- Buy any three & ship for free - FREE
- Standard Australia Express Post - $7.00
Our micro-lots are roasted to order, expect to wait a couple extra days.
When you place your order for micro-lots, we small-batch roast the microlot/s just for you, one at a time, for freshness and the best flavour in your cup. This can add an extra 3 days onto the normal delivery time of 2 business days.
"I've placed my order, but I need to change something..."
Zest Specialty Coffee Roasters accommodate changes to your order wherever possible. Send your inquiry via our CONTACT FORM. Please include your name, phone, and order number.
We accept all major credit cards (Visa, Mastercard, American Express), or run your transaction through Paypal. Both options are secure. You'll get confirmation of your order via email with the total dollar amount (including any applicable taxes and delivery cost).
Is your coffee Vegan approved?
Yes, our coffee is Vegan approved. Our Blackbird blend is best suited for use with plant-based mylks. We have numerous Vegan Cafes that use our Zest Specialty Coffee beans. Read more about one of our cafe partners, Melbourne's legendary vegan cafe, Particle Cinnamon.
How should I store my coffee?
It's so important that you store your freshly roasted coffee beans in the right way maximising flavour and extending enjoyment of every mouthful right till the last sip.
- Keep it airtight!
Coffee beans or ground coffee need to be kept in an airtight environment. An airtight container or ziplock bag would be perfect. Our 250gm retail bags come with a re-sealable zip lock for this very reason.
- Keep it dry, not in the fridge!
Coffee beans need to be stored in a dry environment, away from any moisture. There's a common myth that you should store coffee beans in the fridge or freezer - this will damage your coffee beans. Coffee is hygroscopic, meaning it absorbs moisture from the surrounding environment very easily.
- Cool and dark.
Coffee beans need to be stored in a cool, dark place. Sunlight or hot weather will cause the beans to stale alot faster. The optimum storage temperatures are around 20 to 25C.
How often do you get new micro-lots?
Our micro-lots are rotated on a quarterly basis. Our flavour team are always searching and sampling exceptional and mind-blowing micro-lots from all corners of the globe to delight their (and your) tastebuds. Keep your eyes peeled for newbies, or sign up to our mailing list to stay on track.
There is a problem with my order. What should I do?
In the unlikely event that there's an error with your order, please contact us immediately by email and we'll be more than happy to assist you. Email email@example.com.
If you have any questions about your order please call or email us: 03 9796 2215 or firstname.lastname@example.org.