Refund policy

Return & Refund Policy

Effective Date: 16/4/25

At Zest Specialty Coffee Roasters, we take pride in the quality and care behind every order we ship. If something’s not quite right, we’re here to make it right.

Returns

Due to the perishable nature of our coffee products, we do not accept returns for change of mind or taste preferences.

If your order arrives:

  • Damaged

  • Incorrect

  • Incomplete

Please contact us within 7 days of receiving your order, and we’ll be happy to help.

Refunds & Replacements

If there’s a problem with your order, reach out to our team at info@zestcoffee.com.au with the following:

  • Your full name and order number

  • A brief description of the issue

  • A clear photo (if applicable)

We’ll assess your request and, if eligible, provide either a replacement or a refund to your original payment method. Refunds typically take 5–10 business days to appear, depending on your payment provider.

Shipping & Delivery

We partner with a third-party logistics provider to carefully pack and dispatch all orders. While we aim for a seamless delivery experience, we cannot control shipping delays, damage in transit, or lost parcels once your order has left our facility.

If your order is lost or arrives damaged, we’ll work with the courier to investigate and resolve the issue. We’re on your side and will do everything we can to support the claim process and get your order sorted.

Contact Us

Have a question or concern? We’re here to help.
📧 info@zestcoffee.com.au
📦 Order support available Monday–Friday, 9am–5pm (EST)